Users of LC computing resources receive in-depth technical expertise via telephone, e-mail, or in person from the LC Hotline staff. Technical consultants assist with computing and networking problems and issues. Account specialists manage account creation, passwords, and computing allocation requests. LC also offers math consulting, online documentation, education and training, software quality assurance, and a tracking system for all reported questions and problems. During off-hour and weekends, calls are routed to the 24/7 Operations team.
In support of LLNL business and mission requirements, our staff offers centralized messaging and desktop/end-user services that enable effective user communication and desktop/server support. The 4Help Service Desk provides issue resolution, problem troubleshooting, and issue tracking on services such as e-mail and calendaring, desktop tools and applications, site-licensed software, and remote access.
Visit the hpc.llnl.gov website to learn more about LC and HPC user services.